If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

 General Enquiries

Questions that do not fall into any of our categories.

 Emergency Support

In the event of an after-hours emergency (e.g., server down, etc), you may contact us by creating an emergency ticket, which will page after hours support. Please do NOT use this contact method except for true emergencies! Note that incidents that affect only your equipment may incur additional support fees.

 Colocation Support (Remote Hands)

Reboots and remote hands checking, installing or trouble-shooting colocated hardware.

 Hosting Support

Questions related to your hosting account. Please provide your website domain name and link to control panel with all requests.

 Abuse & Subpoenas

Getting SPAM or attacked by a server on our network? Open a ticket here.

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